Privacy Policy

1. Information we collect

• Application details: your name, current address, phone number, email address, and the date and time you submit the form. We also record whether you checked the optional contact consent box and, if you did, when you did so.
• Newsletter interest: the email address and submission time when you ask to receive future updates. We are not currently sending automated newsletter emails.
• Website activity: routine technical information that may be generated when you visit, such as your IP address, browser and device information, pages requested, and request times.
• Language choice: your English or Spanish preference, saved in your browser so the site can remember it.

We collect form information directly from you and website activity from your browser. Please do not submit Social Security numbers, financial account numbers, identity documents, or other sensitive financial information through these forms.

2. How we use information

We use your information to review and respond to your request, communicate about relevant homebuying resources, record and honor your contact choices, maintain and secure the website, resolve problems, and meet applicable legal obligations. We may use a newsletter email address to send the future updates you requested if that service becomes active.

Submitting an application does not determine your eligibility for a program or loan. The website does not make an automated lending or eligibility decision from your form submission.

3. When information is shared

Authorized members of our team may review your submission. Companies that help us operate the website, store submissions, deliver messages, or provide site content may process information in connection with those services. When application email notifications are available, the application details and contact choice may be sent to our team by email.

We may also disclose information when required by law, to protect rights and safety, or to investigate misuse of the website. We do not sell personal information or use submitted information for targeted advertising.

4. Contact and marketing choices

If you send an application, we may contact you to respond to that specific request. The separate, optional checkbox lets you agree to occasional calls, texts, and emails from Primera Casa USA about homebuying programs and updates. You can submit the application without checking it.

You can withdraw that optional consent, ask us to stop future newsletter messages, or ask us to remove your newsletter address by emailing info@primeracasausa.com or calling (407) 205-2656. Please identify the phone number or email address you want us to update. We may still send a direct reply to a request you make or a message required by law.

5. Browser storage and outside resources

The site saves your language preference in your browser. You can change it with the language switch or clear it through your browser settings. We do not currently use advertising or analytics cookies on this website. Service providers may use essential security or operational technologies when serving the site.

Some fonts and images load from outside providers. When your browser requests those resources, those providers may receive routine technical information such as your IP address and browser details. If you follow a link to another website, that website's privacy practices apply.

6. Retention and security

We keep form submissions while they are needed to handle requests, maintain records, or meet legal obligations. We have not set a fixed automatic deletion period for these records. You may request deletion as described below; some information may need to be retained where the law permits or requires it.

We use access controls and other reasonable measures to protect information. No method of transmission or storage can be guaranteed completely secure.

7. Your requests and other details

You can contact us to ask what information we hold about you, request a correction or deletion, or withdraw an optional contact choice. We may need to verify your identity before acting and may retain information when required or permitted by law. Additional rights may apply depending on where you live.

This site is intended for adults and is not directed to children under 13. If you believe a child has sent us personal information, please contact us so we can review and remove it as appropriate.

Our services are directed to people in the United States. Information may be processed in locations where our service providers operate. We may update this policy as our practices change and will post the revised policy here with a new update date.